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Shipping & Returns

Shipping & Returns

For answers to frequently asked questions, see below. For all other inquiries or to initiate a return email us at hello@swimclassy.com

All SWIMCLASSY.COM orders are processed Monday through Friday, excluding holidays. Orders placed on weekdays after 2:00 P.M. EST, or on weekends, or holidays will be processed the next business day.

Shipping times may vary due to availability of merchandise. All SwimClassy products are sent from our warehouse overseas. SWIMCLASSY is not responsible for any lost or stolen packages.

Please allow 4-5 business days for order processing. All orders are shipped via EPACKET and take 14-35 business days to arrive. Be advised that this is just an estimate- Parcels can be delayed during Customs Clearance and your parcel may experience an extra 1 week delay. 

 

If you have still still not received your order in 50 days- it is most likely lost. Please email our  customer service team for a Refund or a Replacement suit. We will resend your suit to you free of charge only once. Please be sure to give your correct address so your parcel may arrive to you. 


QUESTIONS REGARDING YOUR ORDER:

Please only send your order inquiries via email at hello@swimclassy.com. Instagram direct messages, photo comments and Facebook comments are unattended by our customer service staff. Your inquiry wI'll not be seen by our CS staff if it is not in our emails.

Please allow up to one week for an email response. SwimClassy is a small team dealing with a High Volume of inquiries so we appreciate your patience.  


TRACKING YOUR ORDER

An email will be sent to you as a shipment confirmation of your order. This will include the E-Packet tracking number. If you do not get a tracking number within one week of placing your order, kindly reach out to customer service at hello@swimclassy.com.

If International use:

http://www.ems.com.cn/english.html

Or 

https://m.17track.net/en/ 

 

To track your parcel. If in U.S, you may use the USPS website to track your parcel. 


RETURN POLICY

What's eligible for return or exchange?

SwimClassy reserves all rights to deny any return requests since it would be unfair to future customers to buy used swimsuits.

SwimClassy does not give any Refunds nor Exchanges, if you are unsatisfied with your product you may RETURN it for store credit.

A Return will ONLY be eligible IF the swimsuit has been UNWORN in its original condition with hygienic strip still in place. If we receive your item and the hygenic strip is not in tact, you will not receive store credit. Due to this strict policy we advise you to select your sizing carefully and contact hello@swimclassy.com for any sizing inquiries. Please also have a look at our size chart if you are unsure.


You can request a Return for store credit within seven(7) days of receiving the item, provided that the item is in its original condition with hang tags still attached. International returns must be made within twenty-one(21) days of receiving the item. Shipping costs must be paid for by the customer for all return items unless the reason for the return is due to a product that is defective/damaged upon receipt. All sale/clearance/discounted and custom-made/sized items cannot be returned. We are unable to offer refunds or exchanges on any items that have been purchased on other websites or from other retailers. Shipping and handling charges are not refundable.

CLEARANCE ITEMS:

ALL CLEARANCE ITEMS ARE FINAL SALE. NO REFUNDS, NO EXCHANGES.


FAQS


What do I do if my item is defective/damaged when I receive it?

In the unlikely event that you receive the wrong item or a defective/damaged item, you can return your item. You will be reimbursed in full for the initial shipping costs on defective/damaged items, and if you choose to exchange the defective/damaged items, your new items will be shipped to you at no cost.

How can I return my item?

Please contact us hello@swimclassy.com for return approval and further instructions.


What if I used a promotion code to make my purchase?

You can return the item for credit for the amount you paid towards a new item at its current price. A previously used promotion code cannot be applied to the sale of a different item.

Can I get a price adjustment?

We offer a one-time price adjustment if we mark an item down within fourteen (14) days of your order date. Simply email hello@swimclassy.com within the fourteen (14) day window. We'll refund you the difference in your original form of payment. Items purchased with a promotional discount/codes are not eligible for price adjustments. However, items purchased with free shipping promotions are eligible for price adjustments.

How can I change or cancel my order?

If you'd like to cancel or change your order, please email hello@swimclassy.com as soon as possible. We will try our best to change or cancel your order, but please note that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, we are unable to change or cancel an order once it has entered the shipping process. If you would still like to return/exchange your item once it is received, please see above for terms of eligibility.

We are not responsible for lost or stolen return/exchange packages. Please contact us with any questions or problems.